Relief, wherever you are
On-Screen Relief
Pausa™ Ergonomic Bundle
Posture perfected. Comfort redefined.
The Pausa™ Seat + Lumbar Cushion Bundle is thoughtfully designed to align your spine, ease lower back tension, and prevent pain before it begins — so you can focus, flow, and feel your best.
Off-Screen Relief
Pausa™ Cervical Pillow
Neck aligned. Sleep refined.
The Pausa™ Cervical Pillow is ergonomically sculpted to cradle your neck, maintain spinal alignment, and relieve pressure — so you wake up restored, refreshed, and ready to perform.
On-Screen Relief
Pausa™ Ergonomic Bundle
Posture perfected. Comfort redefined.
The Pausa™ Seat + Lumbar Cushion Bundle is thoughtfully designed to align your spine, ease lower back tension, and prevent pain before it begins — so you can focus, flow, and feel your best.
Off-Screen Relief
Pausa™ Cervical Pillow
Neck aligned. Sleep refined.
The Pausa™ Cervical Pillow is ergonomically sculpted to cradle your neck, maintain spinal alignment, and relieve pressure — so you wake up restored, refreshed, and ready to perform.
Rated by 12,000+ Customers!
Premium Memory Foam
Proven Study Results
Built for the way we work now
Pausa School
Take A Moment For Your Neck
Discover expert-guided daily stretches to ease screen-induced tension — and feel a difference in just minutes.
Explore the Neck Relief Routine
Video + step-by-step guide
Free, Fast Shipping
30 Days Hassle-free return
Live Chat Support
Secure, Encrypted Payment
FAQs
General
What Makes Your Products Special?
At Pausa, we believe that comfort should never be compromised! We carefully design ergonomic wellness products based on technical specifications and design principles, meticulously crafted to enhance your posture and provide exceptional support. We understand the challenges of desk work and design only products that meet our high standards. Our products are specifically designed to alleviate neck pain & back pain.
Order and Delivery
Do You Ship Worldwide?
We currently ship to the UK, Europe, USA, Canada, and Australia. We're planning to expand to even more regions soon! If you're from another country, please contact us and we can sort that out for you.
How Long Will It Take To Receive My Order?
Estimated delivery times are:
- UK: 5-9 business days
- Europe: 5-9 business days
- USA: 7-12 business days
- Canada: 7-12 business days
- Australia: 7-12 business days
How Do I Track My Order?
You'll receive an email confirmation when you place your order, and another email with tracking information once your package ships. You can track your order from here.
Do You Ship All Products Together?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
Why My Order Hasn't Arrived?
If you haven't received your order within the expected timeframe, please don't hesitate to contact us! We'll investigate with our shipping partners and keep you updated throughout the process. Your satisfaction is our top priority!
Will I Be Charged Customs or Taxes?
Prices on our website are tax-included, so you won't be charged any hidden extras! We believe in transparent pricing so you can focus on what truly matters - your comfort!
Order Changes & Cancellations
Can I Cancel or Change My Order?
Absolutely! Order cancellations and changes are quick and easy within the first 12 hours of purchase. During this time, we can easily modify or cancel your order before it enters our fulfillment process.
After 12 hours, you will need to wait until the order reaches you as it will already be fulfilled, and then you can issue a return - please check our return policy for details.
Don't worry - we're here to help and will work to accommodate your request!
Payments & Refunds
What Payment Methods Do You Accept?
We accept all major credit cards (Visa, Mastercard, American Express). All payments are processed securely with 3D Secure authentication for your protection.
Where Is My Refund?
Refunds are processed within 3-5 business days once we receive your returned item. Please allow up to 10 business days for the refund to appear in your account, as banks may take additional time to process.
Returns & Guarantee
Do You Offer a Guarantee?
Yes! We offer a 30-day satisfaction guarantee because we want you to feel confident in your purchase! If you're not completely in love with your purchase, contact us within 30 days of delivery for a full refund or exchange. No questions asked.
What If My Item Arrives Damaged?
Contact us immediately at support@takeapausa.com if you receive a damaged item! We'll arrange a replacement or full refund within 48 hours of delivery because your satisfaction means everything to us. Please see our Refund Policy for complete details.
